Terms and Conditions of Snow Removal Services

Snow removal season coverage: Full Snow Season

LSM will clear the snow from the predetermined service area when the snow accumulates to a minimum depth of 1.5″ per snow event/storm system on paved surfaces (not to include drifts).
The trigger is not considered to have been reached with an accumulation of multiple smaller events/systems.
LSM agrees to clear the snow from your driveway for the full snow season.
If your driveway is not marked due to an early or late snowfall (before November 1st or after April 30th), we may elect to complete a rough pass down the middle of your driveway keeping a reasonable distance away from the edges to avoid damage.
On early or late snow falls: If the forecasted temps are going to cause the snow to melt below the trigger depth within 24 hours after the snow concludes we may elect to not clear the driveway.
Customers with a gravel driveway: If the ground is not frozen we may elect to skip or skim your driveway until the ground is frozen. This decision is per LSM’s discretion.
Specified rates are for regular service when all accounts are being serviced and/or checked. Special on-demand service by request is subject to additional charges. On-demand service may be requested, but cannot be guaranteed by LSM, at our discretion.
LSM will clear city plow close-ins from in front of the driveway only after the city’s final clearing (based on information from our city contact).
In the event of larger storms (6″ or more) we will complete a rough through clearing in the middle of the storm/event.
The Client agrees to allow LSM to decide if services are warranted based upon snow accumulation at Clients’ address. Not to include drifts.
Standard service is for driveway clearing only. Walkway to the front door, garage apron, and city sidewalk clearing services are available separately with limited availability.
Top priority is given to clearing snow from the driveway within 12 hours of the storm’s completion.
The Client understands that the servicing of a driveway may not always clear the area to “bare pavement”. In the event of ice build-up, it is the responsibility of the client to resolve.
Clearing of snow may be postponed if LSM deems the area unsafe for service. i.e. glare ice.
LSM shall not be responsible for any snow or ice buildup to any given service area.
Clearing areas where previously parked cars were located at the time of initial service is not part of this contract.
As a courtesy to the customers down the list from you, we can not wait for you to move your car once we arrive on-site.
Automatic snow removal services to accessible areas only.
The Client must keep the service area free of objects and/or debris. Any objects in the service area are the responsibility of the Client alone. Service may not be performed if objects and/or debris are left in the service area(s). LSM is not responsible for damage caused to or by objects left in the service area.
LSM shall be notified of any physical changes to the service area immediately upon the implementation of changes.
LSM shall not be restricted nor limited to any specific time or duration of time for the rendering of services.
LSM will not be responsible for any injuries on the property.
To avoid damage, LSM elects to stay at least 1 to 2 feet away from but not limited to garage doors, or other obstacles.
LSM will not be responsible for damages to any surface covered under the contract including driveway/walkway surfaces, sod, landscaping, or irrigation components.
LSM is fully insured for property damage. However, a full report must be completed within 48 hours by the party sustaining the damage. Reports of damage received by LSM after a period of 48 hours will be assumed to have not been caused by LSM.
Plowing guide stakes and picket signs are provided and installed before the season. Guide stakes that become removed other than by LSM’s personnel shall be replaced at a cost of $15.00 per guide stake & $75 per picket/driveway sign.
If you remove your pickets/stakes before we pick them up at the end of the season, please place them next to your garage. If your guide stakes are removed, LSM may not be able to provide complete service.
By signing this contract, Client is allowing LSM to photograph or record the snow removal process at the Clients property and Client is allowing LSM to use this content for marketing purposes.
Accounts that are past due will not be serviced until the account is brought up to date.
Please note as we do offer strictly snow blowing services, we reserve the right to utilize a truck and plow or skid steer as a backup if our tractors or snow blowers malfunction or breakdown during a snowstorm.
While we cover the snow removal at your property for the entire winter season. Contractually the season runs from November 1st to April 15th.
Cancellations are on a per case basis. Maximum allowable refund would be 25% of the seasonal rate after November 1st . After January 1st no refund will be allowable.